What size cuts do you offer?
Online, our smallest cuts are by the quarter yard or by the fat quarter. Our standard listings are sold by fat quarter, 1/4 yard, and 1/2 yard options. All yardage is cut continuously*, so if you need 1 yard and 3/4 of a fabric you would add 3 quantities of "1/2 yard" as well as 1 quantity of 1/4 yard. This would give you one single continuous cut of that fabric. Fat quarters are always cut into fat quarter cuts. Ordering 2 quantities of the same fat quarter will give you two individual fat quarter cuts. *Ends of bolts are separate cuts and will not come continuous if multiple pieces of the same print are available.
What are your different cut sizes?
Unless noted, most of our fabric is 43/44" wide. Our cuts are as follows:
- Fat Quarter - 18" x 22"
- 1/4 Yard - 9" x 44"
- 1/2 Yard - 18" x 44"
- 1 Yard - 36" x 44"
I heard that you offer free shipping. Is that true?
Yes! Domestic (USA) orders $99+ ship free to USA addresses. International customers get a $5 discount at the same threshold, use code: INT49. All other orders ship as inexpensively as possible while taking the shipping time into consideration unless you specify otherwise.
What does domestic shipping cost if I do not hit the free shipping threshold?
For most orders, our shipping costs are very simple. Orders under a pound ship for $4.99 while orders one pound or over ship for $7.99. Heavy/bulky cotton ships at actual cost.
Which fabrics are excluded from free domestic shipping?
Only our heavy/bulky fabrics are excluded. These fabrics include our sherpa, velour, fleece, hemp fabrics, fiberfill, and quilt batting. These fabrics are very bulky and ship at actual shipping cost. In order to be as transparent as possible, we do not hide or tack shipping costs onto these items, therefore, they do not qualify for free shipping.
Do you ship worldwide?
Yes! Everywhere in the world!
CANADIAN CUSTOMERS: Flat rate shipping of $23.99 is available on cotton print fabric. Approximately 10 yards of quilting cotton will ship for $23.99. International shipping overages will be refunded at the time of shipping (generally less than 12 hours from time of order with a maximum of 72 hours).
Can I get a fabric sample?
In the USA, US territories, and Canada, up to 3 samples may be purchased for $1.99 or up to 6 samples for $3.99. If you need large swatches or are located outside of the USA, purchasing 1/4 yards or fat quarters is the best option. We offer up to three free fabric samples with any order.
How quickly do you ship out orders?
We seek to ship out your order as soon as possible! As our shop grows, orders have grown and order sizes have increased. We are currently shipping Monday through Saturday with approximately 3-5 days processing time.
I saw that you are located in San Diego. Can I pick-up locally?
Yes! We offer local pick-up at our store-front in Santee (East County region of San Diego). You can still pay by credit card over our shop site and leave us a note in your order letting us know you'd like to pick it up in our shop. Any shipping charges will be refunded at the time of pick-up. Please see our shop hours to plan your pick-up.
Do you have a shop I can visit and browse?
We have a store-front in Santee, CA. Check out our shop hours here or send us a message for details! If our shop is way out of the way, please email/text us to confirm someone is in. Some times we are waiting on a delivery or have an urgent postal drop-off that will take us out of the shop for a bit.
What type of fabric should I use for my project?
Often times, fabric choice is really a matter of preference, but we can give you some suggestions and assistance in choosing fabric.
I'd like to order large quantities of fabric. Do you offer any discounts?
Join our rewards program! The more you shop, the more you save! We also offer a wholesale program.
I'm in California and have a seller's permit, do I still need to pay tax for items I'm purchasing for my business?
Just e-mail us a copy of your seller's permit and we can set you up with a vendor account, making your purchases exempt from sales tax. It is your responsibility to pay applicable taxes to the state of California and let us know if your tax status changes.
Is your fabric certified organic?
Yes. All of our fabric is certified GOTS, Oeko-Tex, OCS, or similarly organic certified which covers not only the cotton but also the inks and labor practices in manufacturing. Hemp fabric is SBP certified and the cotton blended in it is GOTS certified organic. We do not carry any fabric that is not organic. Also, we do not carry any fabric blended with polyester, rayon, or bamboo.
Can I get a copy of the organic certification for your fabric?
Of course! Just leave us a note when you make your order and we will send you the appropriate certificates via email.
How do you ship out orders? Do you use eco-friendly/sustainable materials?
This is SO important to us! We pride ourselves in the use of upcycled materials and minimalist packaging when/where ever possible. This is a lot of extra work for us, but it is so important to our business model! Any new materials used are responsibly sourced from natural materials and biodegradable/compostable when possible. Everything we use is recyclable.
What is your return policy?
All fabric is cut-to-order. To keep our prices competitive and to ensure returns are not re-sold, we are unable to accept returns unless we have made a mistake on the order. Should we make a mistake on a cut, please contact us immediately to resolve the issue. Please note that different computer screens will display colors differently. Our photos are as accurate as possible, but variation can occur. If you need a specific color/texture/weight, please order a sample first. We cannot make policy exceptions.
Where is my order?
All fabric is cut-to-order and processed in the order received with the exception of Express upgrades, those are always prioritized. Tracking information is sent to you through email once your order ships. We are not responsible for packages once they leave our hands and have an initial scan from the post office. If your package is delayed, calling the main USPS or UPS phone line is the best resolution. If you received a delivery notice but cannot find your package, please first double check your mail-box, check around your home (patio, side of house) and wait a day to see if a neighbor brings it over. If you still cannot find it, call or visit your local post-office to see if they are holding it or re-routing it for some reason. If you file a claim with the postal carrier, please let us know if they need any information from us.
Can I connect with you on social media?
We would love that! You can follow our Instagram account @OrganicFabricCompany and like our Facebook page for promotions and giveaways! Be sure to tag us on your projects for a feature!